Privacy Policy

Introduction

Nudgesmart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and visit our website at nudgesmart.com.

Information We Collect

Information You Provide

• Account information (store name, email address, contact details)
• Campaign configurations and settings
• Customer support communications
• Payment and billing information (processed securely via Shopify)

Information Collected Automatically

• Store performance metrics and analytics
• Campaign interaction data (impressions, clicks, conversions)
• Technical information (IP address, browser type, device information)
• Usage data (features used, time spent, preferences)

Information from Your Shopify Store

• Store configuration and settings
• Product information (for campaign targeting)
• Customer data (for segmentation, with your permission)
• Order information (for conversion tracking)

How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Process your transactions and manage subscriptions
• Send administrative information and updates
• Respond to customer service requests
• Analyze usage and improve our services
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our service
• Email Integrations: When you connect email providers (Klaviyo, Mailchimp, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers with 24/7 monitoring
• Regular backups and disaster recovery procedures

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you uninstall our app or close your account, we will delete or anonymize your data within 90 days, unless legally required to retain it longer.

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limited processing of your data

To exercise these rights, please contact us at privacy@nudgesmart.com.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process data based on:

• Your consent
• Contract fulfillment
• Legal obligations
• Legitimate interests

EU residents have additional rights under GDPR, including the right to lodge a complaint with supervisory authorities.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. For detailed information, please see our Cookie Policy.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@nudgesmart.com
• Address: Nudgesmart, Privacy Department
• Data Protection Officer: dpo@nudgesmart.com