Exit Intent Survey
Exit-intent survey popup for Shopify. Find out why visitors are leaving without buying — actionable conversion-rate-optimization insight. Live preview.
Why this template works
Most stores guess at why their conversion rate is what it is. This template asks. When a visitor triggers exit-intent, instead of offering a discount, the popup asks: "What's holding you back from buying today?"
with multiple-choice options (price, sizing, shipping, comparing options, just browsing). Even at 5% response rates, 30 days of data reveals a top-3 objection list that informs everything else: PDP copy, shipping promise, sizing guides, comparison content. Best for stores with > 1000 visitors/day where statistical significance happens fast.
When to use this template
Best for
- conversion-rate optimization
- high-traffic stores
- CX research teams
- pre-launch validation
Conversion scenarios
- Diagnose why visitors don't convert
- Identify top objections for PDP rewrites
- Find missing-feature gaps
- Inform pricing/shipping strategy
Set up in 3 steps
- 01
Pick 4-6 objection options
Common: price, shipping cost, just browsing, need to compare, sizing concerns, payment options. Tailor to your category.
- 02
Add an "other" with text input
Multiple choice catches the bulk of feedback; the text field surfaces unexpected objections you wouldn't have prefilled.
- 03
Trigger on exit-intent only
Asking before the visitor decides to leave produces noise; asking *as* they leave captures the real reason.
Frequently asked
How long do I need to run this?
~200 responses for directional confidence; 1000+ for statistical significance. Most high-traffic stores hit 200 in 2-3 weeks.
Should I show a discount as part of the survey?
No — the goal is honest data, not conversion. Stores that combine the two get less actionable feedback because visitors pick whichever option unlocks the discount.
What do I do with the data?
Top objection drives PDP changes. If "shipping cost" is #1, surface free-shipping threshold higher. If "comparing options" is #1, add a comparison table. Iterate.
Two themes, one engine
Every template ships in light and dark. The conversion flow, copy, and animations are identical — pick what matches your storefront.
From the Surveys & Forms collection
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Use Exit Intent Survey
in your store today.
Install in one click. The template loads pre-configured in your editor — customize copy, colors, and triggers in minutes.