NPS Score Bar
NPS survey bar for Shopify. One-tap Net Promoter Score capture from logged-in customers — segments your list by promoter quality. Live preview.
Why this template works
Most NPS surveys live in email, get 5-15% response rates, and miss the customers who matter most: high-engagement returning visitors. A bar-based NPS survey hits visitors mid-session, captures the score in one tap, and routes promoters straight to a review-request flow. The 3x response-rate gain over email surveys means smaller stores can actually accumulate enough data to act on.
The "How likely are you to recommend [Store]?" wording matches the canonical NPS phrasing — important if you're benchmarking against industry data. Use this for established stores with returning customers (NPS on cold traffic is meaningless), and pair with the customer feedback loop in your loyalty program.
When to use this template
Best for
- returning-customer-heavy stores
- subscription brands
- loyalty program operators
- stores with 1000+ orders/month
Conversion scenarios
- Identify and route promoters to review platforms
- Detect and intercept detractors before churn
- Segment lists by NPS for targeted offers
- Quarterly customer-health snapshot
Set up in 3 steps
- 01
Show only to returning customers
Use Nudgesmart's "second visit or later" rule — NPS from first-time visitors is noise.
- 02
Route the response
Promoters (9-10) get an "Add a review on Trustpilot" flow. Passives (7-8) get nothing. Detractors (0-6) get a "Tell us what went wrong" CTA piping to support.
- 03
Limit frequency
Show once per quarter per customer. Asking too often is the fastest way to NPS data fatigue.
Frequently asked
How does this compare to email-based NPS tools like Delighted?
Higher response rate, faster signal, no extra subscription cost. Email NPS still wins for B2B or low-frequency-purchase brands; the bar wins for high-frequency consumer.
Should I show this to one-time customers?
No — NPS from first-time buyers is mostly noise unless aggregated across thousands. Restrict to 2nd order or later.
Where do I see the responses?
In Nudgesmart analytics or piped to a Klaviyo property. Filter by score to build "promoters" and "detractors" segments.
Two themes, one engine
Every template ships in light and dark. The conversion flow, copy, and animations are identical — pick what matches your storefront.
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Use NPS Score Bar
in your store today.
Install in one click. The template loads pre-configured in your editor — customize copy, colors, and triggers in minutes.