Multi-Step Flows · jewelry
Survey & Feedback Popups
Survey & Feedback Popups for Shopify
When a shopper leaves without buying, you rarely find out why. Stop guessing what your shoppers want — just ask them.
Overview
When a shopper leaves without buying, the reason leaves with them. Survey and feedback popups let you learn directly from the people on your store. Ask exiting visitors why they did not buy, run a quick NPS or satisfaction poll, or use a product-finder quiz to guide shoppers to the right item. The answers are zero-party data — given willingly — that you can use to improve your store and personalize follow-up.
How it works
How survey & feedback popups work
- Pick a survey type: an exit-intent "why are you leaving?" question, an NPS or rating poll, or a multi-step product quiz.
- Build the questions and answer options in the visual editor — multiple choice, short text, or rating scales.
- Set when it appears: on exit intent, after a purchase, on a specific page, or after a time delay.
- Responses are collected for you to review, and quiz answers can route shoppers to recommended products or capture their email.
Why it works
Why merchants use survey & feedback popups
- Learn why visitors leave so you can fix real friction, not guesses
- Collect zero-party data shoppers share willingly
- Product-finder quizzes guide buyers and lift relevance
- NPS and rating polls track satisfaction over time
- Pair a quiz with email capture to personalize your follow-up
Live templates
Templates to get started fast
Free tools
Plan the campaign before you build it
Survey question generator
What should I ask shoppers in a survey?
Popup targeting rules
Who should see my popup, and when?
FAQ
Frequently Asked Questions
What kinds of surveys can I run?
You can run exit-intent surveys ("what stopped you from buying?"), satisfaction and NPS polls, quick one-question feedback prompts, and multi-step product-finder quizzes — all built in the same visual editor.
Can a survey ask more than one question?
Yes. Multi-step surveys and quizzes walk a shopper through several questions one screen at a time, which keeps each step light and tends to lift completion versus a long single form.
Can I capture an email along with the survey response?
Yes. You can add an email field to a quiz or feedback flow, so a product-finder quiz both recommends the right item and grows your list at the same time.
When should a survey popup appear?
It depends on the goal. Use exit intent for "why are you leaving?" surveys, a delay or scroll trigger for satisfaction polls, and an on-arrival or category-page trigger for product-finder quizzes.
Get started
Ready to launch your first campaign?
Install from the Shopify App Store, choose a template and customize it, then set targeting and publish. Or book fifteen minutes and we’ll build the first one together, on your store.