Survey & Feedback Popups for Shopify
Stop guessing what your shoppers want — just ask them.
Survey and feedback popups let you learn directly from the people on your store. Ask exiting visitors why they did not buy, run a quick NPS or satisfaction poll, or use a product-finder quiz to guide shoppers to the right item. The answers are zero-party data — given willingly — that you can use to improve your store and personalize follow-up.
How survey & feedback popups work
- 1Pick a survey type: an exit-intent "why are you leaving?" question, an NPS or rating poll, or a multi-step product quiz.
- 2Build the questions and answer options in the visual editor — multiple choice, short text, or rating scales.
- 3Set when it appears: on exit intent, after a purchase, on a specific page, or after a time delay.
- 4Responses are collected for you to review, and quiz answers can route shoppers to recommended products or capture their email.
Why merchants use survey & feedback popups
- Learn why visitors leave so you can fix real friction, not guesses
- Collect zero-party data shoppers share willingly
- Product-finder quizzes guide buyers and lift relevance
- NPS and rating polls track satisfaction over time
- Pair a quiz with email capture to personalize your follow-up
Templates to get started fast
Exit Intent Survey
Exit-intent survey popup for Shopify. Find out why visitors are leaving without buying — actionable conversion-rate-optimization insight. Live preview.
View template →Quick Feedback Popup
Quick feedback popup for Shopify. Collect post-purchase or post-browse feedback in 30 seconds with smiley-face NPS-style ratings. Live preview.
View template →Product Finder Quiz
Product finder quiz popup for Shopify. Conversational multi-step quiz that recommends products based on visitor answers. Live preview.
View template →NPS Score Bar
NPS survey bar for Shopify. One-tap Net Promoter Score capture from logged-in customers — segments your list by promoter quality. Live preview.
View template →Frequently Asked Questions
What kinds of surveys can I run?
You can run exit-intent surveys ("what stopped you from buying?"), satisfaction and NPS polls, quick one-question feedback prompts, and multi-step product-finder quizzes — all built in the same visual editor.
Can a survey ask more than one question?
Yes. Multi-step surveys and quizzes walk a shopper through several questions one screen at a time, which keeps each step light and tends to lift completion versus a long single form.
Can I capture an email along with the survey response?
Yes. You can add an email field to a quiz or feedback flow, so a product-finder quiz both recommends the right item and grows your list at the same time.
When should a survey popup appear?
It depends on the goal. Use exit intent for "why are you leaving?" surveys, a delay or scroll trigger for satisfaction polls, and an on-arrival or category-page trigger for product-finder quizzes.
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