Troubleshooting
Diagnose and fix common issues — popups not showing, mobile rendering quirks, and theme conflicts.
When a popup isn't behaving the way you expect, the cause is usually one of a small set of root issues — app embed not enabled, frequency cap blocking re-display, targeting rules excluding the visitor, or a theme conflict. Articles in this category walk through the diagnostic steps in order.
How to sync discount codes between Shopify and Nudgesmart
Generate, fetch, and auto-apply Shopify discount codes inside your Nudgesmart popups — with per-visitor uniqueness, expiration, and customer binding.
Why isn't my Nudgesmart popup showing on the storefront?
Eight quick checks plus a step-by-step diagnostic flow for the most common reasons a popup isn't appearing — and what to fix in your admin.